Benefits and Insurance
As a benefits-eligible UT Southwestern employee working 30 hours or more a week, you can get health insurance at no cost for yourself, excellent rates for dependent coverage, plus dental/vision insurance, and other voluntary benefits for you and your benefits-eligible dependents.
How do I …
- Know Who is Eligible for Benefits
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View My Current Benefits
- Go to My UT Benefits.
- Click “Allow me to pick from a list”.
- From the drop-down menu, choose “The University of Texas Southwestern Medical Center” and click “Continue."
- Enter your UTSW ID in the "username" field, provide your password, and click “Login”.
- Click the “ENROLL NOW” button.
- Click “Benefits” at the top right.
- Click “Confirmation Statement”.
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Enroll
- Go to My UT Benefits.
- Click “Allow me to specify the site”
- From the dropdown menu, choose “The University of Texas Southwestern Medical Center” and click “Continue."
- Enter your UTSW ID and password and click “Login”.
- Click the “ENROLL NOW” button.
- Click “Edit Benefits.”
- Select the reason for your change and click “Next”.
- Follow the prompts to add your dependents (spouse and/or children).
- Update your tobacco survey responses.
- Click the tiles to select or decline coverage.
- Beneficiary Designation:
- Scroll down to the Basic Life tab, select "Add" next to Beneficiaries to update your Beneficiary Designation.
- Select “Save” once all selections are complete.
- Review your Confirmation Statement once complete.
- Click “Document Manager” to upload supporting documents if adding dependents or if the change is due to a qualifying life event.
- Marriage license is required to add a spouse.
- Birth certificate is required to add a child.
-
Submit Documents
- Go to My UT Benefits.
- Click “Allow me to specify the site”
- From the dropdown menu, choose “The University of Texas Southwestern Medical Center” and click “Continue."
- Enter your UTSW ID and password and click “Login”.
- Click the “ENROLL NOW” button.
- Click “Profile” at the top right.
- Click “Document Center”.
- Click “+ New Document.”
- Click the “+” sign. Select your file or drag your file to attach the document.
- Enter a document name.
- Select the Type of Document.
- Click “Save”.
- A document should be associated with each coverage or dependent change.
- Once you have uploaded your document(s), click “Associate a Document” to attach the existing document upload to the pending requests.
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Add or Change Beneficiary
- Go to My UT Benefits.
- Click “Allow me to specify the site”
- From the dropdown menu, choose “The University of Texas Southwestern Medical Center” and click “Continue."
- Enter your UTSW ID and password and click “Login”.
- Click the “ENROLL NOW” button.
- Click “Benefits” at the top right.
- Click “Your Benefits”.
- Existing Enrollees – Click “Benefits.”
- Scroll to the benefit for which beneficiary designations apply such as Basic Life, Basic AD&D, Voluntary Life, or Voluntary AD&D.
- Click “Add” next to “Beneficiary” to enter a new designation.
- Click “Edit” next to “Beneficiary” to make changes to existing designation.
-
Report a Status Change Event
- Go to My UT Benefits
- Click “Allow me to specify the site”
- From the dropdown menu, choose “The University of Texas Southwestern Medical Center” and click “Continue."
- Enter your UTSW ID and password and click “Login”.
- Click the “ENROLL NOW” button.
- Click “Edit Benefits”.
- Select the reason for your change and click “Next”.
- Follow the prompts to add your dependents (spouse and/or children).
- Update your tobacco survey responses.
- Click the tiles to select or decline coverage.
- Upload the required documents in the Document Center.
-
Get an ID Card
View UT System details on how to get a replacement or additional ID Card for medical, dental, vision and UT FLEX.
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Explore COBRA Options
COBRA might be a good option to fill the gap when UTSW insurance coverage is no longer available due to a covered dependent turning 26 or if your employment status changes from full time to PRN.
To learn more about COBRA insurance options:
COBRA Coverage/UT System
844-579-8683 | mailto:utcobra@utsystem.edu -
File a Disability Claim
If you experience a disability that prevents you from fulfilling your job duties and you have an active Blue Cross and Blue Shield of Texas (formerly Dearborn) disability policy, you may want to file a claim.
To file a claim:
Related Links
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Create a Will
Online Will Preparation provided by Blue Cross and Blue Shield of Texas is safe, confidential, and easy.
Blue Cross and Blue Shield of Texas / Online Will Preparation
-
Protect My Identity
Blue Cross and Blue Shield of Texas (BCBSTX) Offers Identity Protection Services to UT SELECT and UT CARE Medical Plan Members at no cost.
Medical & Prescriptions
You can sign up for these at annual enrollment OR within 31 days of a qualifying life event.
Medical Premiums FY24 Medical Premiums FY25
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UT SELECT Medical
UT SELECT Medical is a self-funded PPO plan administered by Blue Cross and Blue Shield of Texas.
Plan Year 2023-2024
Plan Year 2024-2025
As part of your UT SELECT Medical coverage, registered nurses are available—at no cost to you—24 hours a day, seven days a week at (888) 315-9473.
For more information:
Blue Cross and Blue Shield of Texas / UT SELECT
Customer Service | 866-882-2034
Monday–Friday, 7 a.m.–7 p.m. CT -
24/7 Nurseline
Health concerns don’t always follow a 9-to-5 schedule. When you or a family member has a health problem or a question, you can call the 24/7 Nurseline provided by Blue Cross Blue Shield of Texas (BCBSTX) for answers to health care questions, information about major medical issues, chronic illness support, lifestyle change support, and more. As part of your UT SELECT Medical coverage, registered nurses are available—at no cost to you—twenty-four hours a day, seven days a week at 888-315-9473.
For more information:
888-315-9473 -
Express Scripts – Prescription Drugs
Your prescription drug benefits (administered by Express Scripts) are included as part of your medical coverage.
- Plan Overview
- Video: Pharmacy Benefit Overview
- Home Delivery
- Co-payments at a Glance
- Relax With 90-Day Supplies
For more information:
Express Scripts / UT System
Customer Service | 800-818-0155
24 hours a day, 7 days a week -
Health Advocacy Solutions
The University of Texas, through Blue Cross and Blue Shield of Texas and the UT SELECT program, provides access for you and your dependents to a benefits specialist and personal health care resources. Health Advocates are part of an integrated concierge and care-management solution included in your benefits.
For more information:
Blue Cross and Blue Shield of Texas / Health Advocacy
Customer Service | 866-882-2034
Hours: 24/7 -
MDLIVE – 24/7 Live Consultation
For UT SELECT and UT CARE subscribers, MDLIVE provides a live medical or behavioral health consultation with an independently contracted, board-certified MDLIVE doctor for conditions such as allergies, cold/flu, sore throat, anxiety, stress/trauma, loss and more. Based on your location, visits available 24/7 via online video, mobile app, or phone.
Note: you may incur a cost if a visit is missed, cancelled, or rescheduled less than 24 hours before the scheduled appointment.
For more information:
Blue Cross and Blue Shield of Texas MDLIVE
Customer Service | 888-680-8646 -
Specialty Pharmacy – Prescription Drugs
Part of the UT Southwestern family, the Specialty Pharmacy is a full-service specialty pharmacy, in-network for UT System Benefit Employees. Specialty Pharmacy offers a Patient Management Program that provides specialty patients with training, education, counseling, refill reminder calls, and convenient delivery options.
Benefits include:
- Medications that aren’t available at every pharmacy.
- Pharmacists with the expertise to help you with questions about how to use the medications and coordinate with your doctor for comprehensive care.
- Fast and convenient delivery to your home, workplace, or the location you prefer.
Some medications are limited distribution by manufacturer requirements and may need to be triaged and filled outside of UT Southwestern Specialty Pharmacy.
For more information:
Click: Specialty PharmacyCall Customer Service: 214-645-6828
Visit the location:
2929 N. Stemmons Freeway, XA 1.2
Dallas, TX 75390-8522
Dental / Vision / Flexible Spending Account / Life
You can sign up for these at annual enrollment OR within 31 days of a qualifying life event.
Dental/Vision Premiums FY24 Dental/Vision Premiums FY25
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Delta Dental
Delta Dental Insurance Company provides plan options for employees and dependents, retirees, and surviving dependents. NOTE: The UTSW Oral and Maxillofacial Surgery Clinic does not accept the DeltaCare USA (HMO, DMO) insurance plan.
Plan Year 2023-2024
- Monthly Premium/Plan Comparison - Active Employees
- UT SELECT Dental Plus (PPO) Highlights
- DeltaCare (HMO) Highlights
- Brochure - Plan Comparison
- Mobile App
- Videos: Online Resources, About the PPO Network, Cost Estimator / Tools
Plan Year 2024-2025
For more information:
Delta Dental / UT System
Customer Service | 800-893-3582 | UT2021OE@delta.org
Monday–Friday, 6:15 a.m.–6:30 p.m. CT -
Superior Vision
Offered by Superior Vision Services, you have two vision plan options.
Plan Year 2023-2024
- Monthly Premium/Plan Comparison - Active Employees
- The University of Texas Vision Plan
- Cost Overview, Discounts
- Network Providers, Online Retailers
- Hearing
- Mobile App
- Be in the Know
- Tips for Contact Wearers
Plan Year 2024-2025
For more information:
Superior Vision / UT System
Custom Service | 844-549-2603
Monday–Friday, 7 a.m.–8 p.m. CT
Saturday, 10 a.m.–3:30 p.m. CT -
UT FLEX Account for Medical and Dependent Care Expenses
UT FLEX is a flexible spending account (FSA) that allows use of pre-tax income from your paycheck for qualifying out-of-pocket health care expenses with a Health Care Reimbursement Account (HCRA) or qualifying dependent day care expenses with the Dependent Care Reimbursement Account (DCRA).
Plan Year 2023-2024
Plan Year 2024-2025
For more information:
UT FLEX Portal
Customer Service | 844-887-3539 | Email
Monday–Friday, 7 a.m.–7 p.m. CT
Saturday, 9 a.m.–2 p.m. CT -
Blue Cross and Blue Shield of Texas – Disability & Life Insurance
Employees enrolled in the medical plans are automatically enrolled in a basic employee package of Life and Accidental Death and Dismemberment (AD&D) coverage with Blue Cross and Blue Shield of Texas at no cost.
Plan Year 2023-2024
- Group Term Life Insurance (UT System)
- Disability Insurance (STD and LTD) Overview (UT System)
- Accidental Death and Dismemberment (AD&D) Overview (UT System)
Plan Year 2024-2025
- Life and Disability Overview
- Long Term Disability
- Short Term Disability
- Life and AD&D Brochure
- Life Insurance at a Glance - Active Employees
- Life Insurance at a Glance - Retired Employees
For more information:
Blue Cross and Blue Shield of Texas / UT System Ancillary
Customer Service | 866-628-2606
Monday–Friday, 7 a.m.–7 p.m. CT
Health & Wellness Enhancements
You can sign up for these anytime.
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Airrosti – For Muscle and Joint Pain (UT SELECT Only)
Airrosti is a musculoskeletal provider offering one-on-one care, manual (hands-on) therapy, and a customized active rehab program.
- Overview Flyer
- VIP Chat Help Flyer
- Video: Live Life Pain Free with Airrosti
- Video: 4 Stretches While Working From Home
- Video: Easy Stretches for Tension Headaches
- 3 Easy Exercises for Carpal Tunnel
- 3 Easy Exercises for Shoulder Bursitis
- Interactive Flyer and Schedule a Consultation
For more information:
Airrosti
Ashley Burgamy | ashley.burgamy@airrosti.com | 469-744-4759
Customer Service | 800-404-6050 -
Blue365 – Health & Wellness Discounts
Blue365 is just one more advantage of being a Blue Cross and Blue Shield of Texas (BCBSTX) member. With this free program, you may save money on health and wellness products and services from top retailers that are not covered by insurance. There are no claims to file and no referrals or preauthorizations. Once you sign up for Blue365, weekly “Featured Deals” will be emailed to you. These deals offer special savings for a short period of time.
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Bright Horizons – Backup Care for Loved Ones
Bright Horizons Backup Care for Adults, Children and Seniors offers solutions for disruptions in family care, including providing a child care center or in-home caregiver.
- Benefit Overview
- Registration Guide
- FAQ
- Video: Overview (on demand; registration required)
For more information:
Bright Horizons | 877-242-2737 -
Fitness Programs
Blue Cross and Blue Shield of Texas plan members can enjoy economical fitness programs.
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Hinge Health – For Back, Knee, and Hip Pain (UT SELECT Only)
Hinge Health is a free, coach-led, home pain-management program for chronic back, knee, or hip pain sufferers. The program is covered as part of your UT SELECT benefits.
For more information:
Hinge Health/UT
Customer Service | 855-902-2777 | help@hingehealth.com -
Learn to Live – Digital Mental Health Programs
Get a mental health tune-up online and learn new skills to help you break old patterns that may impede your mental health. At no added cost for UT SELECT members, digital mental health programs from Learn to Live can help you improve your mental health so you can feel better and enjoy life more. An online assessment helps pinpoint the right programs for you, such as stress/anxiety/worry, social anxiety, depression, substance use, and insomnia.
For more information:
Learn to Live -
Living Well Platform (Powered by Limeade)
The free UT Living Well wellness platform, powered by Limeade, is available to eligible UT SELECT members to help you take control of your well-being. Explore the UT Living Well programs and well-being resources, join and track activities, and stay connected with colleagues.
After you register online, you may download the UT Living Well app powered by Limeade ONE, enter "University of Texas" / "UTX".
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Livongo/Teledoc (ends Aug. 31, 2024)
Teledoc Health (formerly Livongo) for Diabetes and Teledoc Health for Hypertension are free benefits for employees and adult dependents covered by a UT SELECT policy. Teledoc Health combines the latest technology with coaching to support you with your diabetes or hypertension.
To enroll, visit Teladoc Health and use registration code "UTS."
For more information:
Teledoc Health/UT SELECT
Customer Service | 800-945-4355 -
Omada (ends Aug. 31, 2024)
Omada is a digital lifestyle-change program free to eligible UT SELECT insureds. Omada combines the latest technology with ongoing support to help manage eating, activity, sleep, or stress. It’s an approach shown to help lose weight and reduce the risks of type 2 diabetes and heart disease.
For more information:
Omada Health/UT System
Customer Service | 888-409-8687 | support@omadahealth.com -
Ovia Health – For Maternity & Family Support
Ovia Health provides maternity and family apps to support you through your entire parenthood journey. These apps are included in your health plan benefits, offered through Blue Cross and Blue Shield of Texas (BCBSTX). A maternity app to support your entire pregnancy journey is included in your health plan benefits through Blue Cross and Blue Shield of Texas (BCBSTX).
- UT SELECT Ovia Health Overview
- UT SELECT Ovia Pregnancy Partner
- UT SELECT Ovia Health Support for LGBTQ Families
- UT SELECT Ovia Health App
For more information:
866-882-2034 -
Progyny
Progyny, the new fertility benefit introduced in the FY23 plan year, bundles the individual services, tests, and treatments you may need, ensuring you’ll never run out of coverage mid-treatment. Looking for an in-network provider? Check out the UTSW Fertility and Advanced Reproductive Medicine Clinic on campus.
Eligibility details: For currently enrolled UT SELECT members and covered spouses only, with at least 12 months of continuous enrollment in UT System medical benefits immediately prior to accessing the benefit. Limits apply.
Questions? Contact the UTSW Benefits Team Email.
For more information:
844-535-0711 -
Seasons of Life – For Help with the Passing of a Loved One
Seasons of Life is a free outreach program that provides personalized claims-resolution assistance to members and their families who are dealing with the death of a loved one.
For more information:
Contact a Health Advocate from BlueCross BlueShield of Texas for personal assistance with your health care matters.
- Call a Health Advocate at 866-882-2034.
- Connect via bam@bcbstx.com/ut.
- Live chat through the BCBSTX App.
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SilverSneakers – Fitness and Tuition Rewards for Retirees
SilverSneakers is a comprehensive well-being program that helps adults take greater control of their health through physical activity, education, and social interaction. The program now also includes Tuition Rewards.
SilverSneakers is available to retirees (including working retirees), spouses of retirees, and surviving spouses who are at least 50 years old and covered under the UT SELECT or UT CARE health plans.
Interested?
Learn more at the UT System SilverSneakers page or call 888-423-4632 (TTY: 711).
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Wondr Health For Weight Loss
Wondr Health is a free online program that helps change how you eat instead of what you eat. Learn the skills to lose weight and keep it off while still eating your favorite foods.
- What is Wondr
- Meet Our Experts
- Video: Welcome to Wondr – Weight Loss is a Science
- Video: The Wondr Curriculum
For more information:
Join the Waitlist
Customer Service | 855-999-7549 | Wondr Support Submit Form
Your health insurance will end on the last day of the month of employment, provided your last paycheck is enough to cover the premium. You will receive information by U.S. Mail about how to continue coverage through COBRA (see below).
How do I …
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Enroll in COBRA coverage
- Information will be sent to you via U.S. Mail from COBRA Coverage/UT System.
- Complete the required documents and utcobra@utsystem.edu to COBRA Coverage/UT System.
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Access My Retirement Account
- For information about the Optional Retirement Program or UT Saver Voluntary Retirement accounts, please contact your retirement vendor directly.
- For information about your Teacher Retirement System of Texas account, contact TRS at 800-223-8778.
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Understand What Happens to My Benefits When I Leave Employment
If you are retired, you may need to make changes to your UTSW benefits. You have 31 days from your retirement date to change your benefits. If you do not make your changes within this 31-day period, changes cannot be made until the next Annual Enrollment in July, to be effective the following September 1.
More About Retirement from UTSW
How do I …
-
Log in to My UT Benefits
- Click My UT Benefits.
- Username = UTSWMCD + employee's ID number (Example: “UTSWMCD123456”)
- Password= Employee last name with first letter capitalized + the last four digits of Social Security number (Example: “Smith2345”)
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Determine Eligibility for Benefits
Many insurance options are available to UT Southwestern retirees, and determining eligibility is the first step.
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Set Up My Retirement Benefits
- Contact the benefits office to select your retiree coverage.
- UT CARE medical coverage is free for retiree only.
- Retirees who are Medicare-eligible or who cover Medicare-eligible family members continue to be eligible for the UT CARE Medical plan.
- Dental and vision coverage (if applicable) can also be continued.
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Submit Documents
- Go to My UT Benefits.
- Click “Document Center” in the left menu.
- Click “+ Add Document.”
- Click “Choose File” to select your document.
- Enter a document name.
- Select the Category from the drop-down menu.
- Save your document.
- A document should be associated with each coverage or dependent change.
-
Add or Change Beneficiary
- Go to My UT Benefits.
- New Hires - Click “Get Started.”
- Existing Enrollees – Click “Benefits.”
- Scroll to the benefit for which beneficiary designations apply such as Basic Life, Basic AD&D, Voluntary Life, or Voluntary AD&D.
- Click “Add” next to “Beneficiary” to enter a new designation.
- Click “Edit” next to “Beneficiary” to make changes to existing designation.
-
Report a Status Change Event
- Go to My UT Benefits
- Click “Edit Your Benefits” and follow the prompts to submit and save your request.
- Click “Document Center” to upload the required documentation.
- Review Additional Coverage Available
-
Get an ID Card
View UT System details on how to get a replacement or additional ID Card for medical, dental, vision and UT FLEX.
-
Create a Will
Online Will Preparation provided by Blue Cross and Blue Shield of Texas is safe, confidential, and easy.
Blue Cross and Blue Shield of Texas / Online Will Preparation
-
Protect My Identity
Blue Cross and Blue Shield of Texas (BCBSTX) Offers Identity Protection Services to UT SELECT and UT CARE Medical Plan Members at no cost to you.
2023-2024 Plan Highlights for Retirees
Medical & Prescriptions
You can sign up for these at annual enrollment OR within 31 days of a qualifying life event.
-
UT CARE Medicare PPO
UT CARE Medicare PPO (UT CARE) benefits are designed to match or exceed the current UT SELECT plan. You must be enrolled in Medicare A and Medicare B to participate. Enrollment into UT CARE will be automatic if you are enrolled in UT SELECT and in Medicare Part A and Part B.
If you need personalized help, call 1-877-842-7562 TTY 711. Help is available 24/7.
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UT SELECT Medical
UT SELECT Medical is a self-funded PPO plan administered by Blue Cross and Blue Shield of Texas.
Plan Year 2023-2024
Plan Year 2024-2025
For more information:
Blue Cross and Blue Shield of Texas / UT SELECT
Customer Service | 866-882-2034
Monday–Friday, 7 a.m.–7 p.m. CT -
Express Scripts – Prescription Drugs
Your prescription drug benefits (administered by Express Scripts) are included as part of your medical coverage.
- Plan Overview
- Video: Pharmacy Benefit Overview
- Home Delivery
- Co-payments at a Glance
- Relax With 90-Day Supplies
For more information:
Express Scripts / UT System
Customer Service | 800-818-0155
24 hours a day, 7 days a week -
Health Advocacy Solutions
The University of Texas, through Blue Cross and Blue Shield of Texas and the UT SELECT program, provides access for you and your dependents to a benefits specialist and personal health care resources. Health Advocates are part of an integrated concierge and care-management solution included in your benefits.
For more information:
Blue Cross and Blue Shield of Texas / Health Advocacy
Customer Service | 866-882-2034
Hours: 24/7 -
MDLIVE – 24/7 Live Consultation
For UT SELECT and UT CARE subscribers, MDLIVE provides a live medical or behavioral health consultation with an independently contracted, board-certified MDLIVE doctor for conditions such as allergies, cold/flu, sore throat, anxiety, stress/trauma, loss and more. Based on your location, visits available 24/7 via online video, mobile app, or phone.
Note: you may incur a cost if a visit is missed, cancelled, or rescheduled less than 24 hours before the scheduled appointment.
For more information:
Blue Cross and Blue Shield of Texas MDLIVE
Customer Service | 888-680-8646
Dental / Vision / Life
You can sign up for these at annual enrollment OR within 31 days of a qualifying life event.
-
Delta Dental
Delta Dental Insurance Company provides plan options for employees and dependents, retirees, and surviving dependents. NOTE: The UTSW Oral and Maxillofacial Surgery Clinic does not accept the DeltaCare USA (HMO, DMO) insurance plan.
Plan Year 2023-2024
- Monthly Premium/Plan Comparison - Active Employees
- UT SELECT Dental Plus (PPO) Highlights
- DeltaCare (HMO) Highlights
- Brochure - Plan Comparison
- Mobile App
- Videos: Online Resources, About the PPO Network, Cost Estimator / Tools
Plan Year 2024-2025
For more information:
Delta Dental / UT System
Customer Service | 800-893-3582 | UT2021OE@delta.org
Monday–Friday, 6:15 a.m.–6:30 p.m. CT -
Superior Vision
Offered by Superior Vision Services, you have two vision plan options.
Plan Year 2023-2024
- Monthly Premium/Plan Comparison - Active Employees
- The University of Texas Vision Plan
- Cost Overview, Discounts
- Network Providers, Online Retailers
- Hearing
- Mobile App
- Be in the Know
- Tips for Contact Wearers
Plan Year 2024-2025
For more information:
Superior Vision / UT System
Custom Service | 844-549-2603
Monday–Friday, 7 a.m.–8 p.m. CT
Saturday, 10 a.m.–3:30 p.m. CT -
Blue Cross and Blue Shield of Texas – Life Insurance
UT System, through Blue Cross and Blue Shield of Texas (BCBSTX) (formerly Dearborn), provides eligible retired employees with basic group term life insurance (GTL) as part of the basic coverage package. Eligible retired employees also have the opportunity to purchase additional coverage at group rates.
For more information:
Blue Cross and Blue Shield of Texas / UT System Ancillary
Customer Service | 866-628-2606
Monday–Friday, 7 a.m.–7 p.m. CT
How do I …
-
Log in to My UT Benefits
- Click My UT Benefits.
- Username = UTSWMCD + employee's ID number (Example: “UTSWMCD123456”)
- Password= Employee last name with first letter capitalized + the last four digits of Social Security number (Example: “Smith2345”)
-
View Current Benefits
- Go to My UT Benefits.
- Choose “The University of Texas Southwestern Medical Center,” and click “Select.”
- Log in.
- Click the “MY UT BENEFITS” button.
- Review “Your benefits at a glance” or click “Confirmation Statement” on the left
-
Get an ID Card
View UT System details on how to get a replacement or additional ID Card for medical, dental, vision and UT FLEX.
-
Protect My Identity
Blue Cross and Blue Shield of Texas (BCBSTX) Offers Identity Protection Services to UT SELECT and UT CARE Medical Plan Members at no cost to you.
Medical & Prescriptions
You can sign up for these at annual enrollment OR within 31 days of a qualifying life event.
-
UT SELECT Medical
UT SELECT Medical is a self-funded PPO plan administered by Blue Cross and Blue Shield of Texas.
Plan Year 2023-2024
Plan Year 2024-2025
As part of your UT SELECT Medical coverage, registered nurses are available—at no cost to you—24 hours a day, seven days a week at (888) 315-9473.
For more information:
Blue Cross and Blue Shield of Texas / UT SELECT
Customer Service | 866-882-2034
Monday–Friday, 7 a.m.–7 p.m. CT -
24/7 Nurseline
Health concerns don’t always follow a 9-to-5 schedule. When you or a family member has a health problem or a question, you can call the 24/7 Nurseline provided by Blue Cross Blue Shield of Texas (BCBSTX) for answers to health care questions, information about major medical issues, chronic illness support, lifestyle change support, and more. As part of your UT SELECT Medical coverage, registered nurses are available—at no cost to you—twenty-four hours a day, seven days a week at 888-315-9473.
For more information:
888-315-9473 -
Express Scripts – Prescription Drugs
Your prescription drug benefits (administered by Express Scripts) are included as part of your medical coverage.
- Plan Overview
- Video: Pharmacy Benefit Overview
- Home Delivery
- Co-payments at a Glance
- Relax With 90-Day Supplies
For more information:
Express Scripts / UT System
Customer Service | 800-818-0155
24 hours a day, 7 days a week -
Health Advocacy Solutions
The University of Texas, through Blue Cross and Blue Shield of Texas and the UT SELECT program, provides access for you and your dependents to a benefits specialist and personal health care resources. Health Advocates are part of an integrated concierge and care-management solution included in your benefits.
For more information:
Blue Cross and Blue Shield of Texas / Health Advocacy
Customer Service | 866-882-2034
Hours: 24/7 -
MDLIVE – 24/7 Live Consultation
For UT SELECT and UT CARE subscribers, MDLIVE provides a live medical or behavioral health consultation with an independently contracted, board-certified MDLIVE doctor for conditions such as allergies, cold/flu, sore throat, anxiety, stress/trauma, loss and more. Based on your location, visits available 24/7 via online video, mobile app, or phone.
Note: you may incur a cost if a visit is missed, cancelled, or rescheduled less than 24 hours before the scheduled appointment.
For more information:
Blue Cross and Blue Shield of Texas MDLIVE
Customer Service | 888-680-8646 -
Specialty Pharmacy – Prescription Drugs
Part of the UT Southwestern family, the Specialty Pharmacy is a full-service specialty pharmacy, in-network for UT System Benefit Employees. Specialty Pharmacy offers a Patient Management Program that provides specialty patients with training, education, counseling, refill reminder calls, and convenient delivery options.
Benefits include:
- Medications that aren’t available at every pharmacy.
- Pharmacists with the expertise to help you with questions about how to use the medications and coordinate with your doctor for comprehensive care.
- Fast and convenient delivery to your home, workplace, or the location you prefer.
Some medications are limited distribution by manufacturer requirements and may need to be triaged and filled outside of UT Southwestern Specialty Pharmacy.
For more information:
Click: Specialty PharmacyCall Customer Service: 214-645-6828
Visit the location:
2929 N. Stemmons Freeway, XA 1.2
Dallas, TX 75390-8522
Dental / Vision
You can sign up for these at annual enrollment OR within 31 days of a qualifying life event.
-
Delta Dental
Delta Dental Insurance Company provides plan options for employees and dependents, retirees, and surviving dependents. NOTE: The UTSW Oral and Maxillofacial Surgery Clinic does not accept the DeltaCare USA (HMO, DMO) insurance plan.
Plan Year 2023-2024
- Monthly Premium/Plan Comparison - Active Employees
- UT SELECT Dental Plus (PPO) Highlights
- DeltaCare (HMO) Highlights
- Brochure - Plan Comparison
- Mobile App
- Videos: Online Resources, About the PPO Network, Cost Estimator / Tools
Plan Year 2024-2025
For more information:
Delta Dental / UT System
Customer Service | 800-893-3582 | UT2021OE@delta.org
Monday–Friday, 6:15 a.m.–6:30 p.m. CT -
Superior Vision
Offered by Superior Vision Services, you have two vision plan options.
Plan Year 2023-2024
- Monthly Premium/Plan Comparison - Active Employees
- The University of Texas Vision Plan
- Cost Overview, Discounts
- Network Providers, Online Retailers
- Hearing
- Mobile App
- Be in the Know
- Tips for Contact Wearers
Plan Year 2024-2025
For more information:
Superior Vision / UT System
Custom Service | 844-549-2603
Monday–Friday, 7 a.m.–8 p.m. CT
Saturday, 10 a.m.–3:30 p.m. CT
Questions about your benefits?
Benefits Help Line
214-648-9830