Dedication to Our Customers

• Customer-service oriented laboratory representatives who provide timely specimen pick-up, courier, and billing.

Billing Expertise

• New outreach centered billing system with a friendly and well trained customer service team that answer the phones personally during business hours.
• Acceptance of almost all patient insurance plans, including United Healthcare and Aetna. If there is no contract with the patient’s insurance plan, we will redirect the sample appropriately, taking that responsibility off the hands of your staff.
• Should you have questions regarding your laboratory service, EOB (Explanation of Benefits), and/or statements, please contact our Billing Customer Support at 800-500-9915.

Convenient Specimen Collection

• New and conveniently located draw stations, staffed by experienced and patient-focused phlebotomists.
• If warranted, the ability to place a phlebotomist right in your office, with oversight provided by our experienced management team.

Specialized Laboratories led by Board-Certified Pathologists

• A broad menu of tests performed in-house, and the ability to send out more esoteric tests.
• Access to teams of experienced, board certified, sub-specialized hospital pathologists.

Electronic Ordering and Results

• Results are available to you anywhere, anytime, via a new web-based system, interfacing with your EMR, fax, or courier delivery.

IT Expertise

• A team of specialized lab connectivity experts, who can connect to your EMR system in real time.

Customized Forms

• Easy-to-use forms, requisitions and chart reports, customized for your specific needs.