Message from Business Affairs: EleVate the Experience

Recently, Arnim Dontes, Executive Vice President for Business Affairs, introduced a new program and work group dedicated to continuous quality improvement. Effective immediately, this work group is implementing enhancements, such as better communication around upgrades and improved processes for rolling out new products and systems – all designed to eleVate the Experience for all who receive administrative services across UT Southwestern Medical Center.

In the coming months you will see and hear more from the eleVate work group as it creates a conduit for the flow of information, providing a comprehensive framework to enhance customer service and increase accountability. You can find out more about current and FY 2020 initiatives by visiting eleVate on MyUTSW.

Your feedback and suggestions are critical to achieving these improvements. Please continue to share your thoughts by:

1. Completing the eleVate Business Affairs Customer Survey, where your responses provide the opportunity to learn about areas of improvement.
2. Sharing your ideas, suggestions, and feedback, or sending your questions via the eleVate Suggestion Box.