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Digital Accessibility

Accessibility is not just about compliance; it's about creating a digital world where everyone can participate and connect.

The Department of Justice published a new rule under Title II of the Americans with Disabilities Act (ADA) on April 24, 2024. This rule requires UT Southwestern to ensure all web content and mobile apps are accessible by April 24, 2026. The rule mandates compliance with WCAG 2.1 Level A and AA standards.

Rule FAQs

Getting Started

The following paths will lead you to a better understanding of creating accessible documents, websites, and applications.

Benefits of Accessible Content

Everyone deserves equal access to information and opportunities. Digital accessibility ensures that people with disabilities or impairments can perceive, understand, navigate, and interact with digital content and tools. By making our websites, documents, and applications accessible, we:

  • Empower individuals with disabilities to participate fully in our online world.
  • Enhance the user experience for everyone, regardless of ability.
  • Comply with legal and ethical obligations.
  • Strengthen our brand reputation and attract a wider audience.

Creating a truly inclusive digital experience requires understanding the diverse needs of your audience. By recognizing the various disabilities and impairments users may face, we can proactively remove barriers and ensure everyone can access information and interact with our content effectively. This understanding forms the foundation of accessible design, paving the way for a more user-friendly and reasonable digital experience for everyone.

Understanding Diverse Needs

It's important to remember that disabilities and impairments exist on a broad spectrum, and individuals experience them in varying degrees. However, some common types of disabilities and impairments can significantly impact a user's digital experience:

  • Visual Impairments

    Visual Impairments

    • Blindness: Users who are blind rely on screen readers and other assistive technologies to access information. Websites and applications need to be compatible with these tools and provide alternative text descriptions for images and other non-text content.
    • Low Vision: Users with low vision may have difficulty seeing small text or perceiving contrast. Websites should offer features like zoom, adjustable font sizes, and high-contrast color schemes.
    • Color Blindness: Users who are color blind see color differently or do not see color. Using only color to convey information impacts this group. Ensuring good contrast and including text with color help this group.
  • Hearing Impairments

    Hearing Impairments

    • Deafness: Users who are deaf cannot hear audio content. Websites and applications should provide captions and transcripts for videos and audio recordings.
    • Hard of Hearing: Users with hearing impairments may have difficulty hearing certain frequencies or understanding speech in noisy environments. Websites should offer closed captions, adjustable audio volume, and transcripts for audio content.
  • Physical and Motor Disabilities

    Physical and Motor Disabilities

    • Limited dexterity: Users with limited hand or arm movement may have difficulty using a mouse or keyboard. Websites and applications should be navigable using alternative methods like voice commands, touch gestures, or assistive devices.
    • Mobility impairments: Users who use wheelchairs or other mobility aids may have difficulty accessing visual information on a screen. Websites should have a clear and logical layout, be navigable using a keyboard, and avoid content that requires precise clicking or scrolling.
  • Cognitive and Learning Disabilities

    Cognitive and Learning Disabilities

    • Dyslexia: Users with dyslexia may have difficulty reading and understanding text. Websites should use clear and concise language, avoid complex sentence structures, and offer alternative ways to access information, such as audio recordings or videos.
    • ADHD: Users with ADHD may have difficulty focusing on tasks or navigating complex interfaces. Websites should be designed with a clear hierarchy, minimize distractions, and offer options for customization.
  • Mental Health Disabilities

    Mental Health Disabilities

    • Anxiety or PTSD may be overwhelmed by complex interfaces or flashing elements. Websites should offer a calm, predictable design, avoid auto-playing content, and provide clear instructions.
    • Depression: Users with depression may lack motivation to engage with complex tasks. Websites should be easy to navigate and offer clear calls to action.

It's important to note that this is not an exhaustive list, and many other types of disabilities can impact a user's digital experience. Understanding these diverse needs can create all-encompassing and accessible digital experiences for everyone.

Frequently Asked Questions about the ADA Rule

What is Digital Accessibility?
Digital accessibility means making sure that websites, apps, and other digital tools are easy for everyone to access and use, including people with disabilities. It means making sure everyone can:
  • Perceive the information (e.g., through screen readers for people with visual impairments, or captions for those who are deaf or hard of hearing).
  • Operate the controls (e.g., using a keyboard instead of a mouse for people with motor disabilities).
  • Understand the content (e.g., using clear language and simple layouts for people with cognitive disabilities).
When do we have to be compliant with the new rule?
UT Southwestern must be compliant by April 24, 2026. As a state institution we have 2-years from April 24, 2024, per the rule set forth by the DOJ.
How does this rule impact academic courses?
Web content and mobile applications must adhere to WCAG 2.1 Level A and AA. This may include content that is not publicly available, such as educational content for academic courses.
How does this rule impact UTSW's Health System?
Web content and mobile applications must adhere to WCAG 2.1 Level A and AA.
Additionally, the Department of Health & Human Services (HHS) published a final rule on May 9, 2024, that interpreted Section 504 to require compliance with the same WCAG 2.1 Level A and AA.
Does this apply to web or mobile applications that are procured from a third-party?
Yes, the rule states that all web content and mobile applications must adhere to the new rule. To get started check out our Procuring Accessible Technology and How to Interpret a VPAT.
How do I know if my documents, web content, or mobile application are WCAG 2.1 Level A and AA compliant?
You may use a mixture of automated and manual testing tools and techniques. We have a page dedicated to Accessibility Testing.
Are there any exceptions to the rule?
There are five exceptions:
  • Archived web content. Archived web content is created before April 24, 2026, clearly marked, and retained exclusively for reference, research, or recordkeeping.
  • Preexisting “conventional electronic documents,” including PDFs, word processing documents, presentations, and spreadsheets, unless they are currently used to apply for, gain access to, or participate in UTSW programs, services, or activities.
  • Content posted by a third party, unless the third party is posting due to contractual, licensing, or other arrangements with UTSW.
  • Individualized, password-protected or otherwise secured conventional electronic documents. These document must be about a specific individual
  • Preexisting social media posts, posted before April 24, 2026
What do I need to start making accessible documents, web content, and mobile applications?
Start by learning the basics of Content Creation. Then you can deep-dive into specific topics or applications.
How can we meet the deadline because we have thousands of documents?
  • Start by creating accessible templates for your documents today.
  • Use the templates for any new documents.
  • Identify the documents that are most frequently used and update them first.
  • Do some spring cleaning and delete what you can.

Resources

Do you need clarification or training for digital accessibility? Please reach out to Glenn Philp