Help Desk

We provide free consultations through our Help Desk.

For Harold C. Simmons Comprehensive Cancer Center members, help desk consultations up to 10 hours are provided at no charge by support from the BICF CPRIT grant (RP150596).

For all other researchers, BICF provides a free initial consultation and charges an hourly rate thereafter, for UTSW researchers $90/hr and for external researchers $120/hr.  

The Help Desk also performs data analysis on well-defined scientific questions and triages more open-ended requests for the Bioinformatician-on-Demand program.

Modes of interaction

   1. Email: BICF Help Desk

   2. Drop-in Sessions: We offer 3 drop-in sessions during the week.

       Due to the Covid-19 pandemic we will be suspending Drop-in Sessions until further notice.

  • 9 AM - 11 AM, Monday and Friday
  • 1 PM - 3 PM Wednesday

   3. In-Person Appointments: Please set up appointments using our email or phone services

The BICF team is located on the 4th floor of the E-building on UT Southwestern’s South Campus.


Phone: 214-645-1707 

Types of Help Desk Consultations

The Help Desk provides ad hoc access to BICF staff for project design consultations, data analysis, and assistance with grant applications.

BICF Help Desk Consultations by Type

Many Help Desk consultations lead to publications. Some recent examples are (see also Publications):

Park JS, et al. Mechanical regulation of glycolysis via cytoskeleton architecture. Nature. 2020 Feb;578(7796):621-626.

Amin V, et al. Accurate differential analysis of transcription factor activity from gene expression. Bioinformatics. 2019 Dec 1;35(23):5018.

Miret JJ, et al. Suppression of Myeloid Cell Arginase Activity leads to Therapeutic Response in a NSCLC Mouse Model by Activating Anti-Tumor Immunity. J Immunother Cancer. 2019 Feb 6;7(1):32.