During difficult situations, Felecia Hannah-Bishop is known for keeping calm and resolving differences fairly.

Over 35 years at UT Southwestern, she has put her listening and fact-gathering skills to the test often – all toward the goal of helping patients negotiate issues to their satisfaction. Throughout her career in Account Resolutions, she has followed a few simple rules to achieve success: “I respect others’ opinions and take all the facts into consideration before making a decision,” she says.

Mrs. Hannah-Bishop takes pride in having spent her entire career at the Medical Center.

“I am so proud to be a part of an institution that is well-known and respected in the community,” she says.

After earning a bachelor’s degree in business administration from Paul Quinn College in Waco, Mrs. Hannah-Bishop started working at UTSW in 1987 as a Self-Pay Collector. She has built a reputation as a people person who really cares about others and today works as a Billing Services Supervisor in Account Resolutions, supervising service staff handling patient billing inquiries.

Co-workers consider Mrs. Hannah-Bishop transparent, fair, dependable, and kind-natured. She sees herself as hardworking, reliable, and respectful. Her management team energizes her every day, she says.

“We have a great rapport and work really well together to make sure the Department goals are met,” Mrs. Hannah-Bishop says.

While she takes immense pride in working only at UTSW, she is equally as proud of her family.

Mrs. Hannah-Bishop has been married to her husband, Marcus, for 31 years, and they have two daughters, Hannah, an insurance adjuster, and Samantha, a student at Prairie View A&M University. The Dallas native who lives in DeSoto, Texas, is the youngest of four sisters.

“I have a very close relationship with my family,” she says. “I am so grateful to have been given the opportunity to be a part of the UTSW family, too.”