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Pharmacy leader’s dedication to service motivates team

Woman with glasses, black hair, wearing spotted collared shirt. Suma Abraham, 35 years employee recognition

Suma Abraham’s passion for helping others led her to the former St. Paul University Hospital, where she began her career in 1987 as a Pharmacy Technician. She says her diligence and desire to support other teammates helped her excel in her work over more than three decades.

“It is not just about me doing my best, it’s about all of us coming together and learning from one another,” she says.

Ms. Abraham, Operating Room Pharmacy Technician Coordinator for Acute Care Pharmacy at William P. Clements Jr. University Hospital, says she is deeply committed to UT Southwestern’s comprehensive health care model that gives patients their best chance to not just recover but thrive.

She enjoys the daily challenges of managing pharmacy operations for the Surgery and Anesthesia departments, helping to resolve issues with medication stocking, refilling, dispensing, or discrepancies. She and her team also rallied through the difficulties of the COVID-19 pandemic, which required them to follow additional safety protocols in the hospital and work extra hours.

In 2006, her commitment to team-based health care led to a Diana and Richard C. Strauss Service Excellence Award. “I am proud to be a part of UT Southwestern Medical Center, where I can assist with patient care and work with an extraordinary group of dedicated and talented people,” Ms. Abraham says.

Her husband of 34 years, James, works in the Pharmacy Department at Children’s Health. She considers being a mom to daughters Julie and Shalie and son-in-law Berly as her greatest achievements.

On a lighter note, she recalls one of her funniest on-the-job memories: “I put in a ServiceNow incident for an IT issue I was having, and the person who called to assist me on the issue was my daughter Julie, who is a Senior Business Analyst in Information Resources at UTSW and was born at St. Paul. It felt like life had just come full circle,” she says.

In her free time, Ms. Abraham enjoys sports and is a super fan of the Dallas Cowboys and Dallas Mavericks. She also enjoys singing in her church choirs and teaching Sunday school.

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