Cindi Donahue

Manager, Information Resources
Health System Information Resources (HSIR) Revenue Cycle and Business Systems

First UTSW job: Working in managed care collections for Medical Service, Research, and Development Plan.

Best part about my job: My role supporting Epic applications allows me to use what I’ve learned in other billing-related departments, so I can bridge the gap between Information Resources technology and operational needs.

What energizes me at work: Providing support to the HSIR Epic Revenue Cycle team. It’s a great feeling of accomplishment and pride when I’m able to deliver that to them and our customers.

How co-workers describe me: Fun, personable, a people person, easy to work with, willing to help, relatable, honest, transparent, and authentic.

Recipe for success: I’m a person with integrity who can make anything enjoyable – even meetings. Also, in managing staff for 17 years, I am very loyal and supportive to my team.

Best UTSW memory: Getting to work at the same place with my mom, Joyce Lawson. When I started, my cubicle was within earshot of her office, and she was not a quiet talker – so I’m sure the whole office got an earful of our personal business.

Passions: I’m a die-hard Kansas City Chiefs fan and travel to a home game every year.

Claim to fame: I was in the loud crowd on Oct. 13, 2013, when Arrowhead Stadium first claimed the Guinness record as the loudest stadium. I had no voice for three days afterward!

Final note: I was commuting from Corsicana, Texas, when I started in 1996, and nobody had heard of where I worked. But now, everyone knows UT Southwestern, and I’m very proud to have worked here for 25 years.