PACT recognition ceremonies honor UTSW employees
![PACT 2024 banner](/ctplus/asset/7e0b49aa-5f16-4660-bf08-82bbc54d50f3/pact2024-healthsystem-420x236-banner.jpg)
For their exceptional customer service in the most recent calendar year, UT Southwestern team members earned a collective 966 PACT Gold and Platinum pins. That is 157 more pins than last year, making it the highest number in a single year for reaching milestones in the institution’s PACT Program.
The PACT Program honors employees and faculty who exemplify:
- Problem Solving
- Ability, Attitude, and Accountability
- Communications and Compassion
- Teamwork
Recognition comes from managers, co-workers, internal or external customers, faculty, patients, or visitors.
There are four levels of PACT pins: Blue (four PACT cards), Silver (eight), Gold (16), and Platinum (achieved by reaching Gold status five times).
Among the all-time high number of winners this year were 29 Platinum and 937 Gold PACT pin recipients, representing Academic Affairs, Business Affairs, and the UTSW Health System.
Their accomplishments were recently celebrated by UTSW leadership in a series of special gatherings that each included an ice cream social, photo opportunities, and a pin presentation. Be sure to check out some highlights in the photo gallery at the bottom of this page.
View the full list of honorees below.
UT Southwestern applauds the contributions of these role models who inspire us through their positive actions and interactions.
For more information about the PACT Program, contact the Employee Engagement team via email. You may also visit the new PACT Recognition SharePoint site to view resources or to submit a PACT card.
Select an image to begin the slideshow.
![A spread of PACT Platinum and Gold pin celebration event programs](/ctplus/asset/eb052ade-6a31-4956-9bbf-3d4ce7cd23a3/pact2024-healthsystem-900x500-114.jpg?rendition=rendition-x180)
![A large group from Radiation Oncology represent their department.](/ctplus/asset/8adce9c0-8a05-4c6e-9365-3a77325a3001/pact2024-gold-academic-900x500-240.jpg?rendition=rendition-x180)
![“Ain't no party like a PACT pin party!”](/ctplus/asset/1579c7c8-4d9e-405f-a6d0-ec6cfb005198/pact2024-gold-academic-900x500-177.jpg?rendition=rendition-x180)
![“Because a PACT pin party don’t stop!”](/ctplus/asset/70f3886c-c397-4632-9335-2c4b36256106/pact2024-gold-academic-900x500-128.jpg?rendition=rendition-x180)
![W. P. Andrew Lee, M.D., Executive Vice President for Academic Affairs, Provost, and Dean, UT Southwestern Medical School, pictured with Gold pin recipients.](/ctplus/asset/d094fc12-cbd0-4816-b9cb-4a3e2583c1ba/pact2024-gold-academic-900x500-229.jpg?rendition=rendition-x180)
![Academic Affairs honorees and others gather at the PACT event.](/ctplus/asset/0c177f77-f599-4817-b661-a6ace421aef7/pact2024-gold-academic-900x500-241.jpg?rendition=rendition-x180)
![Business Affairs ceremony guests enjoy the festivities.](/ctplus/asset/ac177c27-dc9d-4864-9259-88286b2538ad/pact2024-business-900x500-110.jpg?rendition=rendition-x180)
![Russell Poole, M.B.A., Vice President of Information Resources and Chief Information Officer, greets Gold pin recipient Raed Jaber with smiles as he comes up to receive his certificate.](/ctplus/asset/6504a968-6d7c-4f34-bce1-87c2854ddeb8/pact2024-business-900x500-111.jpg?rendition=rendition-x180)
![Michael Serber, M.B.A., Vice President of Finance and Institutional CFO, presents Latasha Stevenson with her Platinum PACT pin recognition.](/ctplus/asset/60916740-29b0-4be8-8b48-4c24123232de/pact2024-business-900x500-128.jpg?rendition=rendition-x180)
![Business Affairs leaders and others are pictured with Latasha Stevenson, one of two Platinum recipients, and Gold pin recipients representing Business Affairs.](/ctplus/asset/dddb4a3f-1338-4f6e-a44b-ec7ad54408c1/pact2024-business-900x500-132.jpg?rendition=rendition-x180)
![Business Affairs attendees make good use of the party props.](/ctplus/asset/f0d4bc52-52c1-408a-8928-e0c31a336635/pact2024-business-900x500-149.jpg?rendition=rendition-x180)
![More photo booth party fun!](/ctplus/asset/bfd38a18-cfc7-4430-a5ce-d8244c259f5f/pact2024-business-900x500-15.jpg?rendition=rendition-x180)
![Facilities Management’s Chester Smith poses with his sweet treat.](/ctplus/asset/3e023d5f-5039-408e-93d4-c8bd32493b11/pact2024-business-900x500-2.jpg?rendition=rendition-x180)
![Event attendees capture the mood of the day.](/ctplus/asset/d207c9dc-b8b6-4587-8e25-81ef37016e99/pact2024-business-900x500-11.jpg?rendition=rendition-x180)
![Business Affairs leaders join honorees and other celebrants for a group photo.](/ctplus/asset/67e7833d-918b-4036-aeb3-84c5c6931da8/pact2024-business-900x500-59.jpg?rendition=rendition-x180)
![David Nelson of the Talent Development team presents Gold pin recipient Fredrick Frost with his certificate.](/ctplus/asset/66f19cb1-e3d0-4d0c-b809-4b525c99f6d9/pact2024-business-900x500-81.jpg?rendition=rendition-x180)
![Feather boas, sunglasses, party headbands, and a camera make it a party.](/ctplus/asset/2aec0961-9611-4c31-a320-a8eaeaab29c8/pact2024-healthsystem-900x500-104.jpg?rendition=rendition-x180)
![PACT recipients and supporters gather for a photo.](/ctplus/asset/2f43f79e-5dea-4d5e-8af3-51debd8b72e6/pact2024-healthsystem-900x500-113.jpg?rendition=rendition-x180)
![Fun times at the PACT party!](/ctplus/asset/ea23fdf1-4884-47c1-b883-f43dae2b77cf/pact2024-healthsystem-900x500-123.jpg?rendition=rendition-x180)
![Celebrants indulge in the ice cream options.](/ctplus/asset/432887b1-d8f6-4c5b-b1ad-e41bb4740b5e/pact2024-healthsystem-900x500-138.jpg?rendition=rendition-x180)
![Critical Care Unit honorees Sachithanadam Devadoss and Noura Farih are all smiles with their Platinum pin certificates.](/ctplus/asset/93475b62-08ae-4ce9-91da-c5376e150fb5/pact2024-healthsystem-900x500-139.jpg?rendition=rendition-x180)
![Lots of smiles and cheers from the crowd.](/ctplus/asset/aa230604-dc43-45dc-9730-22465ce0d38e/pact2024-healthsystem-900x500-170.jpg?rendition=rendition-x180)
![Members from the 10 Blue team bring the smiles.](/ctplus/asset/32d0486f-126d-4264-85bc-98d28807484e/pact2024-healthsystem-900x500-179.jpg?rendition=rendition-x180)
![“Everyone say cheese on three!”](/ctplus/asset/e98e5e31-3956-4f48-a321-5051d552111f/pact2024-healthsystem-900x500-181.jpg?rendition=rendition-x180)
![Smiles and ice cream toppings aplenty.](/ctplus/asset/61e6e718-f3d5-4da9-b958-cbd3a6aeaef4/pact2024-healthsystem-900x500-20.jpg?rendition=rendition-x180)
![Eunice Boateng with managers Jerry Hoang and Veronica Kogera](/ctplus/asset/a814e783-2616-439a-b8f5-fda6c1173220/pact2024-healthsystem-900x500-35.jpg?rendition=rendition-x180)
![Gloria Menard enjoys some photo booth fun.](/ctplus/asset/bac3853e-6c01-4fcf-8737-46141e27bb73/pact2024-healthsystem-900x500-4.jpg?rendition=rendition-x180)
![Emebet Dubale, one of the Platinum pin honorees, enjoys the ceremony as other attendees cheer in the background.](/ctplus/asset/34804a40-db02-45c9-b85e-f5635f51ff7e/pact2024-healthsystem-900x500-44.jpg?rendition=rendition-x180)
![Ceremony guests enjoy the festivities.](/ctplus/asset/ff913eb8-3e16-49b9-917d-cecb725aa779/pact2024-healthsystem-900x500-47.jpg?rendition=rendition-x180)
![David Nelson, Senior Program Coordinator for Talent Development, poses with the Platinum pin recipients.](/ctplus/asset/161e7619-993d-4e4d-9761-8d2b73f85708/pact2024-healthsystem-900x500-48.jpg?rendition=rendition-x180)
![Platinum pin honorees Marlon Castro and Nellie Session-Augustine representing the Apheresis Unit.](/ctplus/asset/53b997a5-ce60-4da3-af82-2fc4348aa161/pact2024-healthsystem-900x500-49-2pm.jpg?rendition=rendition-x180)
![Vice President for Clinical Operations John Rutherford, M.D., is pictured with Platinum pin recipients Emebet Dubale and Eunice Boateng and Gold pin recipient Marta Sanderfer.](/ctplus/asset/be330657-690a-4da2-aaac-c6238e2663a0/pact2024-healthsystem-900x500-49-5pm.jpg?rendition=rendition-x180)
![Platinum pin honorees Patricia Britton and Judith Khaya](/ctplus/asset/85cd8252-1285-4aee-9e93-8ca37a1ad7de/pact2024-healthsystem-900x500-5.jpg?rendition=rendition-x180)
![Health System employees gather for a group photo.](/ctplus/asset/319871ea-6b9e-450e-92d6-8f26eec0de21/pact2024-healthsystem-900x500-54.jpg?rendition=rendition-x180)
![Gold pin recipients from Imaging Services strike a pose.](/ctplus/asset/30bf2ab7-10b7-47a3-87a8-9ac24e2a7398/pact2024-healthsystem-900x500-64.jpg?rendition=rendition-x180)
![Emely Pena Castro and Kendall Darr, nurses from 11 Green at William P. Clements Jr. University Hospital, flash their PACT smiles.](/ctplus/asset/271c89db-c645-4584-8ce9-f420cd974546/pact2024-healthsystem-900x500-8.jpg?rendition=rendition-x180)
![Academic Affairs honorees and others gather for a picture.](/ctplus/asset/29db02ea-f80e-4cc0-bfd1-7bb0de40964c/pact2024-academic-900x500-115.jpg?rendition=rendition-x180)