All patients should familiarize themselves with the terms of their insurance coverage. This will help them understand UT Southwestern Medical Center’s billing procedures and charges. Patients will be asked to provide their insurance information and present their insurance card for UT Southwestern to process their claims. We accept a wide variety of insurance plans.

After receiving medical care from a UT Southwestern physician, patients may receive bills from more than one source. These bills result from services being provided in multiple locations, such as a hospital, outpatient clinical practice, laboratory or imaging center. Tests or procedures performed at hospitals will generate two separate bills — one from the hospital facility and one from the physician. Physicians who are not part of UT Southwestern will bill patients separately.

We encourage patients to discuss the cost of any diagnostic procedure or treatment with their physician, before it is performed.

Submitting a Bill

UT Southwestern will submit a patient’s bill directly to his or her insurance company for payment. Our registration personnel will ask the patient to provide or confirm the patient’s insurance information at each visit.

The patient’s cooperation in giving complete insurance information will enable the claim to be paid quickly. We will notify the patient if we are unable to submit a claim. In this instance, we may request payment from the patient at the time of service.

Payment

Regardless of the type of insurance coverage, patients are ultimately responsible for paying their medical bills. Although UT Southwestern will file a claim on the patient’s behalf and seek payment from the insurance company, if the claim is rejected or denied we will look to the patient for payment.

We request that the patient pay for all known deductibles, co-payments and noncovered services at the time service is rendered. We will also ask patients without insurance for payment when service is provided. In addition, UT Southwestern requests all previously unpaid balances to be paid prior to a new visit.

Payment Options

UT Southwestern accepts all major credit cards. For patients wishing to make monthly payments, a financial counselor can assist them with any arrangements.

For billing inquiries regarding UT Southwestern University Hospital and UT Southwestern University Hospital - Zale Lipshy, please call 214-645-4500 or toll-free at 866-590-2198.

For billing inquiries regarding professional services, including physician visits and procedures, please call 214-645-0600.